Which quality management theorist believed that merit raises, formal evaluations, and quotas established through benchmarking hinder worker productivity and growth?

The correct answer highlights the views of W. Edwards Deming, who was a prominent figure in the field of quality management and is widely recognized for his contributions to the development of Total Quality Management (TQM). Deming believed that traditional management practices, including merit raises, formal evaluations, and quota systems, could actually impede productivity and stifle employee development. He argued that focusing on these forms of performance measurement could create a competitive and fearful work environment, rather than one that fosters collaboration and continuous improvement.

Deming emphasized the importance of understanding the systems within which employees operate and advocated for a more holistic approach to management that prioritizes quality and a supportive work culture over individual evaluations. By encouraging teamwork and emphasizing collective responsibility for quality, Deming asserted that organizations would achieve better overall performance and morale among employees.

His philosophy centers around the idea that to improve quality and productivity, organizations should create conditions that allow workers to thrive, rather than relying on traditional evaluation methods that fail to recognize the systemic influences on performance.