What is an example of a qualitative measure in healthcare quality?

An example of a qualitative measure in healthcare quality is patient satisfaction surveys because they focus on subjective experiences and perceptions of care. These surveys capture patients' feelings about various aspects of their healthcare experience, such as communication with providers, perceived quality of care, emotional support, and overall satisfaction with services received.

Qualitative measures like patient satisfaction surveys provide insights into the patient experience that quantitative measures, which focus on numerical values and statistics, do not. Understanding patients' feelings and experiences is crucial for improving care processes and outcomes, as it highlights areas for enhancement from the patient's perspective. This feedback can inform healthcare providers about strengths and weaknesses in their services, ultimately guiding quality improvement efforts.

In contrast, the other options are quantitative measures that rely on numerical data, focusing on specific metrics like readmission rates, average length of stay, and revenue—none of which capture the subjective experiences of patients.