What describes a Quality Assurance (QA) program?

A Quality Assurance (QA) program is fundamentally about establishing and maintaining standards for services and processes within an organization, particularly in healthcare settings. The primary goal of a QA program is to ensure that all services provided meet specific quality benchmarks and comply with regulatory requirements. This involves systematic monitoring, evaluating, and improving processes to deliver safe and effective healthcare services.

By focusing on predefined standards, a QA program helps organizations identify areas for improvement, implement effective practices, and enhance overall patient safety and care quality. This approach not only contributes to better health outcomes but also fosters trust among patients and stakeholders by demonstrating accountability and a commitment to continuous quality improvement.

The other options do not align with the core purpose of a QA program. While increasing patient visits, cutting costs, or managing complaints may be important aspects of a healthcare organization's operations, they do not capture the essence of what a QA program specifically aims to achieve. The QA program is centered around quality and compliance rather than merely focusing on operational metrics or financial aspects.